Protecting your personal data is our priority. When you use the ibvgold.com we must collect certain elements of your personal data. The purpose of this privacy policy is to inform users of the means used to collect, access, process and store users’ personal data.

IBV International Vaults, as controller, undertakes to comply with the provisions of the General Data Protection Regulation (EU) No 2016/679 of 27 April 2016 on the protection of personal data as well as the Protection of Personal Information Act 4 of 2013.

The customer is informed that we need to collect certain data in order to perform its services. If the customer does not wish to disclose this data, we will not be able to perform its services.

  1. Collection of personal data

1.1.    We collect users’ personal data on the website www.ibvgold.com

1.2.    The personal data that may be collected are as follows:

1.2.1. Identification data (your last name, first name, email, postal address, telephone number);

1.2.2. Data related to your orders;

1.2.3. Personal data of the user when he/she enters it in his/her customer account: date of birth and cart items;

1.2.4. Connection data (for example IP address, logs OR log-ins);

1.2.5. Any information you wish to transmit to us when requesting a contact;

1.2.6. Internet data (for example: IP address, pages visited, date and time of connection, browser used, operating system);

1.2.7. The data relating to the payment method (credit card number, expiry date, authorisation   number, security code) are collected directly by our service providers.

1.3.      Obligatory data is indicated when we request it. It is signaled by an asterisk and is needed to create your account and order from the Site.

1.4.      Third-party providers of applications, tools, gadgets and plug-ins on our website, as well as the networks on which we publish editorial and promotional content (such as Facebook and Instagram) may also use automated, context-based and interest related means to collect user data (interactions with functions and profiling of the online activity). This data is collected directly by such providers and/or third parties and is subject to their policies. To the extent permitted by applicable law, we are not responsible for the practices of such service providers and third parties.

  1. Purposes of the collection of personal data:

 

Purpose Legal basis Length of time conserved
Supply the services available on our Site and/or through your Account Enacting the contract you have concluded with IBV International Vaults by accepting our Privacy Policy  after your Account has been created When you have created an account: your data is conserved for as long as you have the account.
If the account has been inactive for 2 years, your personal data will be deleted if we have not received an email from you responding to our email for reactivation.
Also, your data can be archived for probationary reasons for 5 years.
Treat your order, do operations relative to managing our clients concerning contracts, orders, deliveries, bills and follow-up of the contractual relationship with our clients. Enacting the contract you have concluded with IBV International Vaults by accepting our Privacy Policy when you place an order. Personal data is conserved for the entire time of the contractual relationship.
Your data can also be archived, for probationary reasons, for 5 years.
Concerning data relative to your debit card, it is conserved by our service provider until your order has been delivered to which we add your cancellation period.
Data relative to the visual cryptogram or CVV inscribed on your debit card is never stored.
Improve our services Our legitimate interest to improve our services Recording of phone calls: 6 months from when they have been recorded
Documents analyzing the content of telephone calls: 1 year from when they have been collected
Build a file of clients and prospective clients Our legitimate interest in developing and promoting our activity For clients: data is conserved during the entire time of the contractual relationship.
For prospective clients: data is conserved for 3 years counting from your last contact, for reasons of client prospection.
Send newsletters, solicitations and promotional messages For clients: our legitimate interest in retaining them as customers and informing them about our latest news
For prospective clients: your consentment OR consentment is needed		 Data is conserved for 3 years counting from our last contact
Respond to your requests for information Our legitimate interest in responding to your requests Data is conserved during the time needed to treat your request for information and deleted once the request for information has been treated.
Conforming to our legal and regulatory obligations Conforming to our legal and regulatory obligations Bills are archived for 10 years. Data relative to your transactions (except bank data) is conserved for 5 years.
Organize contests and promotional events Our legitimate interest in retaining them as customers and offering them gifts Data is conserved for the entire length of the games or promotional operations and can be archived for 5 years for probationary reasons.
Develop statistics for browsing, site audience and types of purchases made Your consent Data is conserved for 1 year.
Diffuse personalized advertising Your consent Data is conserved for 1 year.
Manage requests to exercise rights OR customer rights OR site visitor rights Our legitimate interest in answering your requests and conserving a follow-up on them If we ask for your proof of identity: we conserve it only during the time needed to verify it. Once the verification has been done, the justification is deleted.
If you exercise your right to oppose receiving prospections: we conserve this information for 3 years.
The information that helps us manage your requests to exercise your rights by applying GDPR will be conserved for 2 years from the day of the request.
  1. Third Party Access

3.1.  Employees of our company;

3.2.  Our sub-contractors: host provider, payment service provider, CRM tool, sender of newsletters, delivery service;

3.3. If appropriate: public and private organizations, but only to meet our legal obligations.

3.4. technical maintenance and development of our website, including entities that perform orders and  provide web hosting, information storage, email service providers, as well as analysis services, and tag management, such as Google Analytics.

 

  1. Transfer of personal data outside of the European Union

Your data is conserved and stored during the entire time of its treatment on the AWS company servers, located in the European Union.

 

  1. Users’ rights over their personal data

5.1. In accordance with Articles 14 to 22 of Regulation 2016/679 of April 27, 2016, any natural person using www.ibvgold.com has the right to exercise the following rights:

– a right of access, rectification and erasure of the data collected,

– a right to object to the processing of their data

– a right to the restriction of the processing,

– a right to the portability of the data collected the option to formulate instructions relating to the retention, erasure and transmission of his/her personal data after his/her death in accordance with Article 40–1 of Law 78–17 of January 6, 1978

5.2. Users may exercise all these rights by connecting to their customer account, by contacting customer  service at info@ibvgold.com

  1. Data retention period

User data will not be retained beyond the period strictly necessary for the purposes set out herein and in accordance with applicable regulations and laws. In this respect, the data used for canvassing purposes may be retained for a maximum period of 3 years from the termination of the user’s account or the last contact with the relevant prospect. User data is deleted upon expiry of storage periods. Nevertheless, the data may be archived beyond the specified periods for the purposes of investigating, establishing and prosecuting criminal offences for the sole purpose of making the data available to the judicial authority, where necessary.

  1. Cookies, TAGS and trackers

When browsing our website, information relating to the navigation of the user’s terminal (computer, tablet, smartphone, etc.) may be saved through files referred to as “Cookies”.

A cookie allows tracking the browsing or analyzing user behavior, including:

– measuring the number of visitors to our website, as well as their content;

– saving customer account information when the user is logged in;

– saving the shopping cart for 30 minutes; customizing the display of content accessible to the user.

The user can modify his preferences in terms of cookies, through the navigation software used:

  1. Modifications

We can modify the present policy at any time in order to conform with any regulatory, jurisprudential, editorial or technical evolutions. These modifications will be applied on the date the modified version has become effective. You are thus invited to regularly consult the latest version of this policy. However, we will keep you informed of any significant modification of the present privacy policy.

  1. Consent for Collection

9.1.    IBV Gold will obtain your consent prior to collecting personal information in compliance with the Protection of Personal Information Act (POPI) and the EU regulations.

9.2.    If you have any inquiries or concerns regarding this policy, please direct them to the Information Officer of IBV Gold.